Q: Hello, I recently accidentally lost the VCI of my X431 Immo plus, I got a new one from you, the product is very good and the logistics is very fast, thank you, but I can’t connect with the new VCI, I can’t download the software, and it keeps showing an error, how can I solve it?
A: Hi, good day. Thank you so much for contacting us.
This because you logged into a wrong account.
Please log in to your X431 APP correct account first, then re-upgrade and download the software, then link the Bluetooth VCI, and it will work normally.
Note: The account you use to register must be the one originally used to register this device. If this is a used device, you’ll need to contact the seller to obtain the correct login credentials!!!!
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