Q: Hi, I purchased the renewal card from you. Under the old app I was able to use renewal card and download softwares on my X431 App. When I tried to use HD on my truck it wasn’t connecting to X431 said for me to update app. T
hat’s when I updated app and tried to log back in with information used. That’s when all the problems started to show. The serial numbers for 12v says not activated. Tried several times to reload app, erase, factory reset same message serial number not recognized.
Always says: The serial number is not detected by the account you are currently logged in. Please confirm the device is activated er log in with another account.
Here are the attached photos:
A:
1. First, please check whether you have downloaded the correct version of the app. We have confirmed that the customer downloaded the correct app, which is V+ V7.0.
2. Please check if you log in with the correct username. If you don’t remember the username,
1) please find it back here:
https://usnewuc.x431.com/h5/#/forgot-password
2) Please find it back via App- User info by your Registration Email. (Please make sure the email address you use to reset your password matches the one you used to register. If they do not match, you will not be able to receive the verification code for the password reset.)
Q: That log in worked!! But In VCI Management it says the serial number does not match.
A: After logging in again, your VCI will need to be paired via Bluetooth again. Please connect the VCI to your car and match it on your scanner. Redownload the software in “Software Update” Center.
Q: In car now, I’m connecting to car doing automatic search…….. It’s working; I’m connected. Thank you!!!!
A: It’s my pleasure to help! ^u^
Any problem, please feel free to contact us!
Email: sales@x431tool.com
WhatsApp: +86 18186426016
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