Many customers have purchased used/ second hand device or forgotten their account password, the device will show a reminder: Activate VCI
The following X431tool.com and our professional technical team will help you to solve the problem together, please refer to the following one of the customers to solve the process:
Q: Hello I am a customer who’s having a problem Activating VCI ON X431 V+.
My X431 V+ device has expired, I purchased a renewal subscription from you website and I’m not using it for a while, what should I do such as and to make my device work properly?
A: Hello, do you have this code letter? Like this:
Q: No, but I have my order number is X22******* for the renewal service on your website.
A: Ok we asked our engineer to help reset the password for you.
Here is the User name and password.
Q: Thank you, but I was able to log in to this account with the User name and password you sent me, but I do not have the envelope with original Activation Code is there any way you could help me get that ??
It’s still asking me to activate VCI.
A: Your device has already been activated, so it doesn’t matter if that one has the envelope with the original Activation Code or not, as long as you’re logged into the correct account you won’t be prompted to activate the VCI.
If the device keeps prompting for an activation code, your X431 APP may be incorrect.
Could you please take a phot of your user info? Like this:
Q: Yes please check:
A: We found the problem, your device downloaded the wrong X431 APP. Your device is X431 V+, not the APEX.
Please download the correct App here: https://en.cnlaunch.com/download/
Q: Hello, I have now downloaded the correct app and logged into my account, what should I do next?
A: Please use the password in your renewal card to update your device.
Q: It was successfully updated!!! It’s all good now!!
A: Happy to help!
In summary:
1. If you have forgotten your X431 APP account password, we recommend that you use one of the following methods:
1) Find your password here >>>>>>>>>.
2) Send us your renewal service order number on our website.
3) Send us your code letter photo.
2. Please check your X431 APP is correct or not.
3. Please Update all software after renewing your device with a renewal code.
4. The upgrade is successful and the login account is correct, your device will no longer prompt to ”Activate VCI”. This solution can be applied to all X431 devices.
If you still have questions, please feel free to contact us:
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